Welcome to our FAQ page! Here you will find some common questions about the services we offer as well as all the information you need to know before showing up to an appointment. Click on a question below to get the answer. If you don’t find your question here, please feel free to contact us using any of the methods on the Contact Page.

Questions

What should I bring or wear to my lesson?

First off, we want to say welcome to our program! We do ask that anyone participating in our program wears long pants and a sturdy, enclosed toe shoe with a heel. No one is allowed in the barn with open toe shoes so even if you are not planning to participate please wear closed toe shoes. We do require helmets to be worn and have a few available to borrow if you are just getting started. Helmets must be ASTM Approved / SEI Certified riding helmets. Bike helmets do not provide enough protection in the event of a fall.

When should I arrive for my appointment?

Depending on the service requested, you will need to arrive at different times.

For lessons on a lesson horse please arrive by the start of your appointment. There is no need to arrive early. Do allow an extra 5-10 minutes to get down the long driveway and find us so that you are not late to the lesson.

If you have signed up for any riding lesson on your own horse you will be expected to arrive in the arena by the start of your lesson. We encourage you to give yourself enough time to do a light warm-up prior to your lesson depending on what you would like to work on. Special arrangements can always be made if you wish to include another activity as part of your lesson.

Arriving late will shorten your lesson time as we have other clients after you to accommodate.

When should I arrive for a haul-in lesson?

If you have signed up for a haul-in lesson please allow yourself enough time to unload, settle your horse, tack up, and be in the ring at the start of the lesson time. If you have a young or difficult horse and need help with any of these steps please contact us using the Contact Page to make arrangements. We are happy to help with unloading, ground work, and getting the horse settled when you arrive as part of your lesson time or for an additional fee.

What is your cancellation policy?

Below is our cancellation policy for our monthly lesson packages:

There are no refunds for cancellation of monthly packages. We may be able to reschedule some sessions at our discretion, but it is not guaranteed. Due to the group nature of these packages we expect clients to arrange their schedules to accommodate all the time slots.

Below is our cancellation policy for any single lessons, training rides, or misc. services:

All cancellations made more than 72 hours in advance will receive a full refund. Cancellations made between 48-72 hours in advance will be subject to a $25 cancellation fee. Cancellations made less than 48 hours in advance will be subject to the entire service cost. Any no-shows (anyone who does not show up or is not present for the service selected at the appointment time) without written cancellation more than 48 hours in advance (through email, text, or cancellation via this scheduling program) will be subject to the entire service cost.

Bills not paid at the time of the appointment or at the time of cancellation will automatically be charged to any payment card on file. This could include a cancellation fee or the entire service cost.

How do I find you after I arrive at the address?

Once you have arrived at our address (7777 Frazier Lake Rd, Hollister, CA) you will drive through the large double gates down a gravel driveway. As you drive you will pass 4 arenas on your left followed by a palm tree forest. Turn left as you pass the palm trees and go straight through a smaller gate with a tower on the right and building to the left. Now you will be in the parking lot. We are Barn #5, which will be the second barn on your left as you drive in. Park and we will meet you there.