Welcome to our FAQ page! Here you will find some common questions about the services we offer as well as all the information you need to know before showing up to an appointment. Click on a question below to get the answer. If you don’t find your question here, please feel free to contact us using any of the methods on the Contact Page.

Questions

What should I bring or wear to my class?

First off, we want to say welcome to our program! On this first day of your class we will go over required attire and any necessary equipment for the class. We do ask that anyone participating in our program wears long pants and a sturdy, enclosed toe shoe with a heel. No one is allowed in the barn with open toe shoes so even if you are not planning to participate please wear closed toe shoes.

For the Beginner levels we do not require more equipment than is listed above. However, you may be interested in purchasing your own riding helmet. This is required at the Intermediate level and above. Helmets must be ASTM Approved / SEI Certified riding helmets. Bike helmets do not provide enough protection in the event of a fall. If you don’t own a helmet we can happily provide one for your use at the Beginner levels.

For the Intermediate levels and above we also require paddock boots and half chaps for children over the age of 10 and adults or tall boots. Younger children may ride in paddock boots with no half chaps. If you are just starting out we will go over all this basic equipment in the first class session so that you have plenty of time to make any purchases you would like to make.

When should I arrive for my appointment?

Depending on the service requested, you will need to arrive at different times.

For class sessions or lessons on a lesson horse please arrive by the start of your appointment. There is no need to arrive early. Do allow an extra 5-10 minutes to get down the long driveway and find us so that you are not late to the class.

If you have signed up for any riding lesson on your own horse you will be expected to arrive in the arena by the start of your lesson. We encourage you to give yourself enough time to do a light warm-up prior to your lesson depending on what you would like to work on. Special arrangements can always be made if you wish to include another activity as part of your lesson.

Arriving late will shorten your lesson time as we have other clients after you to accomodate.

What age / experience level are the classes suitable for?

Classes are suitable for ages 7 and up of all experience levels. However, we are happy to schedule special classes for the young ones. If you are interested in signing up a child under the age of 7 please contact us and we will help arrange that. Our class levels range from just being introduced to horses to learning to jump 2′ courses. If you are already riding at a higher level than this we encourage you to check out out lease programs or contact us to make special arrangements.

When should I arrive for a haul-in lesson?

If you have signed up for a haul-in lesson please allow yourself enough time to unload, settle your horse, tack up, and be in the ring at the start of the lesson time. If you have a young or difficult horse and need help with any of these steps please contact us using the Contact Page to make arrangements. We are happy to help with unloading, ground work, and getting the horse settled when you arrive as part of your lesson time or for an additional fee.

What is your cancellation policy?

Below is our cancellation policy for our classes and monthly lesson packages:

There are no refunds for cancellation of a class or monthly package. We may be able to reschedule some sessions at our discretion, but it is not guaranteed. Due to the group nature of these packages we expect clients to arrange their schedules to accommodate all the time slots.

Below is our cancellation policy for any single lessons, training rides, or misc. services:

All cancellations made more than 72 hours in advance will receive a full refund. Cancellations made between 48-72 hours in advance will be subject to a $25 cancellation fee. Cancellations made less than 48 hours in advance will be subject to the entire service cost. Any no-shows (anyone who does not show up or is not present for the service selected at the appointment time) without written cancellation more than 48 hours in advance (through email, text, or cancellation via this scheduling program) will be subject to the entire service cost.

Bills not paid at the time of the appointment or at the time of cancellation will automatically be charged to any payment card on file. This could include a cancellation fee or the entire service cost.